Pollo Tropical in Hialeah

1592 W 49td St, Hialeah, FL 33012-2923, Hialeah

Overview

Cuisine
  • Latin
  • Fast Food
  • Caribbean
  • Spanish
  • Soutd American
  • Central American

Restaurant Hours

Monday

08:00 - 17:00

Tuesday

08:00 - 17:00

Wednesday

08:00 - 17:00

Thursday

00:00 - 17:00

Friday

00:00 - 17:00

Good evening you do not have delivery

No, they don't have delivery

Disaster or in haity you find that bad treatment. I swear it is the worst deal

She says that they mistreat anyone today I passed and was more than 30 minutes waiting and then they made me see as if I were a thief of poorly prepared food and served. And the Manager should not work as a manager if not a kitchen towel. He knows how to deal with customers.

Review

Add rating restaurant:
Pollo Tropical
Nelo
google
11.21.2024
3/5

I won't even complain about the fact that they don't have tomato and lettuce (because of covid apparently) but just straight up just didn't get my order right. The food wasn't even that bad I'm just a little upset that I couldn't eat what I paid for.

Pollo Tropical
UE
Uber Eats Daily Grind
google
11.03.2018
5/5

Quesadilla wrap was awesome and very quick and friendly staff!!

Pollo Tropical
YD
Yleana Dean
google
10.17.2018
5/5

Fast service and great food

Pollo Tropical
AF
Alexander Fonseca
google
10.14.2018
5/5

Had a good old Tropichop with Chicken and everything that they have available, the fried yuka and lemonade, if you like curry mustard and garlic sauce, this is the place to go. Although they do have their good and bad days. You might go and get a decent amount of food and go the next day and get a smaller portion than the day before.I am still going anyways😄👍👏.

Pollo Tropical
el
eduardo lorente
google
08.26.2018
5/5

Good prize good food

Pollo Tropical
AV
Adri Valdes
google
08.09.2018
4/5

Good, but really long time waiting on the drive thru

Pollo Tropical
CP
Carlos Perez
google
05.20.2018
3/5

They were better when they first started, but now the black beans are bland and watery not thick and savory as they should be. The chicken is good but they are tiny, it takes two to feed a family of four.

Pollo Tropical
CP
Carlos Perez-Vidal
google
02.25.2018
1/5

HORRIBLE service. I made an order through Postmates and they cancelled it without consulting with me first. I waited ONE HOUR for my food Tobe cancelled. LAZY.

Pollo Tropical
EZ
Elaine Zel
google
01.15.2018
1/5

Never seen someone swing my food around out the drive thru windows with horrible customer service. Just left right now and the drive thru cashier obviously doesnt want to be there. These people need to hire those who will gladly work with a smile.

Pollo Tropical
Julie
google
11.18.2017
3/5

Great food but I was unsatisfied with their service when I ordered online. Took over an hour to receive my order and I was given a hard time. Not the typical service I have gotten here so I was taken by surprise.

Pollo Tropical
AW
Allison Weinmann
google
10.02.2017
5/5

Food was very good. They have such good sauces for dipping! Good service too. Plenty of people working in the back and very spacious seating area.

Pollo Tropical
Skrumpii
google
09.24.2017
5/5

This place is the best!!! 10/10 would recommend

Pollo Tropical
OA
Ore A
google
09.07.2017
2/5

I wish they had a self-service soda

Pollo Tropical
OM
Osvaldo Monduys
google
08.24.2017
5/5

Great people great food

Pollo Tropical
SR
Silvano Rasta
google
08.20.2017
5/5

Fast chicken meal. Gluten free. Love Pollo

Pollo Tropical
jl
jesus lopez
google
08.19.2017
5/5

They have changed this Pollo Tropical and has a new environment.

Pollo Tropical
DS
Dadda Salinas Elvir
google
08.11.2017
5/5

Fast Drive thru. Great food.

Pollo Tropical
KC
Karen Cabrera
google
07.24.2017
2/5

The taste of the food in this place is very tasty. It is a place of mostly Cuban food. The prices are quite normal neither too expensive nor too cheap, but the food portions are very small. The service and customer service is very bad, especially in the drive thru employees have very bad attention. I recommend checking the orders in the drive thru well because most of the time they forget or exchange the orders. It is a place that I visit frequently and many of the employees attend with a very bad character and rarely help you to feel pleased.

Pollo Tropical
Rm
Ramon melendez
google
07.16.2017
1/5

The food is great but these people dont know how to take instructions. Every single time I go I ask for a tropichop with no beans, and they still manage to screw it up without fail.

Pollo Tropical
MB
Marcos Baltodano
google
07.15.2017
5/5

Good food fast service.

Pollo Tropical
YF
Yoelexys Figueroa Peña
google
07.12.2017
5/5

This place is always clean and they seem to know what they are doing. They guy in the drive-thru is so efficient. He is able to take your order in seconds, and of course I'm always talking about what customer service means in a bussiness. The customer service in this place is simply AWESOME!!

Pollo Tropical
LJ
LILLIE JOHNSON
google
05.14.2017
5/5

Love the food, the food is great the restaurant is so clean and nice and very relaxing customer service great

Pollo Tropical
m4
makuto 44
google
05.07.2017
2/5

Order half a chicken and was row plus they was late to open

Pollo Tropical
DD
David De Jesus
google
04.27.2017
5/5

The food delicious and was in excellent temperature and I didn't even have to wait a minute before the food was already prepared!

Pollo Tropical
MJ
Mario J Rivero
google
04.27.2017
5/5

Always busy, but the staff works hard to get it out fast and accurate...love it👍

Pollo Tropical
XA
Xiomara Arthur
google
04.26.2017
5/5

New cuban sandwich (pork) was my 1st experience and it was delicious! Would come back. (Free bbq sauce, can't complain).

Pollo Tropical
SA
SARA AIME Hernandez
google
04.16.2017
1/5

Food was horrible. The chicken very dry overcooked. The rice sticky the black beans water & beans not the flavor their beans used to have. Absolutely horrible. But the most important thing is that people on the drive thru are not using a mask and when they paid never used the mask but the employees are told they can't ask anyone to use a mask. HELLO???? Never going back because my husband and I both got stomach upset and were disgusted about their food.

Pollo Tropical
YO
Yanni Ona
google
04.09.2017
1/5

We ordered a group order for Many people. It was all wrong. The gave us wings when we didnt want that. And it had feathers!!!! Yellow Rice was extremely sticky . Cashier 41# ordered watever she wanted and we coudnt even it. That feather was disgusting. Do no recomend this place.

Pollo Tropical
MF
Manuel Fernandez
google
03.16.2017
4/5

Long waiting time, they did not have chicken brest ready. Good customer service, the place was clean. Good food quality.

Pollo Tropical
DL
Daniel Lay
google
02.20.2017
1/5

I waited 30 minutes for my food. Finally when I approached the register, the manager told me that they are out of the trio I ordered. No offer to prepare something just "We are out of the trio." I do not recommend this place based on service experience.Management: please also clean the floors, they are filthy.

Pollo Tropical
AT
Abdel Torres
google
01.06.2017
5/5

Pollo tropical have been a tradition in South Florida for many years to come now one of the best Fast Food restaurant offering from chicken, steaks and churrascos always with perfect portions of rice and beans and the famous .......YUCA FRITA !!!!!

Pollo Tropical
HG
Henry Garcia
google
10.05.2016
5/5

Easy access

Pollo Tropical
MA
Manuel Arellano
google
09.14.2016
5/5

100% Perfection and Excellent Customer Service.👍👍👍👌👌👌✌✌✌

Pollo Tropical
Aw
Antonio wlker
google
09.08.2016
4/5

Good place to get it Hispanic food

Pollo Tropical
CC
Carlos Cribeiro
google
09.06.2016
5/5

The reason I love this place is simple : All work fine. Also, they have at the drive thru line an employee taking orders from customers before you make it to the window, for faster response

Pollo Tropical
BL
Bernardo Leon
google
08.25.2016
5/5

...mmm...Pollo Tropical... The right choice of the everyday specialty Cuban Cusine for today's menu.... 🍽️

Pollo Tropical
KR
Kyllen Romero
google
08.06.2016
5/5

Everything is good about pollo tropical but the drive thru is so uncomfortable and the exit here is ridiculous, people can't can't get out because of the traffic, everything else is very good and service is great....

Pollo Tropical
AR
Andrea Reigosa
google
08.03.2016
1/5

I would NOT waste my money on this location. I got 2 tropichops and mine was barely filled while my boyfriends was filled up. Barely any rice and only 3 pieces of churrasco.. had to ask 3 times for cilantro sauce but the lady was too busy talking to her coworkers about her personal life and did not give it to me. HORRIBLE.

Pollo Tropical
pr
pablo rosales
google
07.15.2016
3/5

Tripichop are the best ones but sometimes they dont filled up

Pollo Tropical
AP
Ann Preece
google
07.01.2016
5/5

The food at this particular Pollo Tropical is exceptional! Moist, hot chicken; ribs seasoned and well cooked. Staff are very energetic and friendly. Will go back again!

Pollo Tropical
AW
Adrian Williams
google
05.10.2016
4/5

The Caribbean Chicken Soup could've had more chicken in it, but the soup was perfect for a chilly night. The Fried Yuca was on point.

Pollo Tropical
Johnny
google
04.22.2016
5/5

Ease of use!

Pollo Tropical
AC
Angel Cortes
google
04.07.2016
1/5

With my food I ordered a Sprite and towards the bottom of the cup there were black things floating. I imagine is from the filters either of the ice or drink machine which they don't clean! 🤢🤢

Pollo Tropical
JR
Juan Rios
google
03.13.2016
5/5

Love fried yucas...

Pollo Tropical
AY
Alicia Yepe
google
02.22.2016
4/5

Delicious Food, but place meeds more ATTENTION on clean tables.Clients deserved it. Thanks

Pollo Tropical
LP
Luis Puig
google
02.10.2016
1/5

Asked for a Churrasco - the lady asked: do we still have Churrasco? -Yes, for one portion only. Well, it was not only the last portion, it was cut in very tiny pieces I guess to make a veey small portion look bigger, and it was served dead cold, they didn't even warm it up. Worst experience ever, not what you expect from Pollo Tropical.

Pollo Tropical
ss
sherson schermer
google
01.10.2016
5/5

verry goodddd polllo

Pollo Tropical
ME
Mr. Ed
google
01.03.2016
4/5

More and more delicious menu items every day. My favorite"Quick Bite" stop. Not your typical fast food restaurant. I'll be back!

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